Guest Blog, Part II: Specific Secrets that Prevent Leaders from Success

Webinar: How to Win Big in Business and in LifePart II of AmyK Hutchens’ guest blog on the specific secrets that prevent leaders from achieving greater success faster.

Don’t forget to sign up for AmyK’s webinar:
How to Win Big in Business and in Life
Date: Thursday, February 4, 2016
Time: 12:00 PM

 

(Continuation of Part I)

  1. Likeability Malady Leaders do not wake up and consciously think, “What can I do today to get my followers to like me?” However, they often avoid conflict by choosing harmony over discord and choosing likeability over criticism.

When leaders focus on being liked, they unconsciously attempt to please the people they’re leading, and people-pleasing can lead to a lack of clarity, integrity and truth about what they stand for, where they’re going and why. People-pleasing alienates followers and fractures the group, reaping the exact opposite of what they were trying to do – gather people together for a common cause, a common goal, a common destination. When leaders focus too much on being liked, they lose the courage to say what needs to be said or do what needs to done. This lack of courage generates missed opportunities and yields diluted results.

Focusing on leading does not require leaders to abandon kindness. Behaving in a likeable manner, showing mercy, offering forgiveness, and demonstrating self-respect conveys leadership and yields results—a bonus, ironic byproduct is that others followers often like leaders more when they’re focused on leading instead of worrying about likeability. Instead of trying to be everything to all people, leaders need to be themselves in order to maintain integrity in their words and actions. Those that follow them will do so because they believe in the authenticity of the leader and his or her ultimate mission.

  1. Comparison Condition is one of the worst forms of self-abuse. Many leaders are so busy comparing themselves to other businesses and/or other leaders, living in a world of “should haves” and “should bes,” that they lose focus on their own path to success. When leaders compare themselves to everything and everyone, they end up taking detours, trying out other peoples’ paths. They dilute their talent and ultimately lose their mojo. When leaders lose their sense of self, when they drift too far, they often burn out and lose their followers. Staying on their own path is integral to focus, productivity, performance and results. It’s hard to charge full-steam ahead when you’re always looking sideways.

 

When leaders are willing to expose the secrets they keep – even if only to themselves, and work through them – they can positively and exponentially transform their business success. Often times, leaders say they pay a high price to chart a new course. The price leaders pay is a direct reflection of the secrets they keep.

 

AmyK Hutchens is the Founder of AmyK Inc., a firm specializing in leadership, innovation and sales Think Tanks. Recently awarded International Speaker of the Year by Vistage UK (World’s leading CEO membership organization), and the author of the Amazon bestseller, The Secrets Leaders Keep, AmyK is a catalyst for igniting brilliance in leaders. More than 40,000 executives in over nine countries have benefited from her keen insight and intuitive understanding of the issues leaders face. Learn even more at www.amyk.com. Follow AmyK on Twitter at @AmyKInc.

 

Guest Blog: The #1 Reason Why Business Transformation Efforts Fail

Today’s guest blogger is John Mattone, author of Cultural Transformations. For more about transforming your organization, sign up for his webinar.

Webinar: The Disruptive Leadership "Mindset" That Will Transform Your OrganizationLessons of Leadership and Corporate Reinvention
Date: Tuesday, January 26, 2016
Time: 12:00pm
Speaker: John Mattone

 

 

 

 

Part I

Look no further than culture.

Requirements for Successful Corporate Culture Change

To know which direction to go, the CEO and c-level team has to define what they want the desired culture to be like and reasons why it’s necessary to get there. The most important question to ask and answer is, “What is the business imperative for culture transformation?” My culture transformation consulting team and I can’t be of much help if company leadership isn’t specific about the business outcomes it wants. Are you trying to become more innovative? Customer-oriented? Institute a stronger execution culture? This is where successful transformation efforts begin.

Measure, measure and measure again. Yes, culture can be measured. The problem is only about 15% of global companies measure the health and vibrancy of their culture. By comparison, 75% of global companies measure engagement levels of their employees. Yet, it is culture that drives engagement. Therein lies the problem: Most companies are not calibrating and addressing the “leading indicators” that drive engagement and ultimate operating success.

It’s also necessary to define for every employee why it’s in their personal interest to embrace cultural change. Everyone needs to be able to envision the benefits of cultural change so they’re motivated to make the necessary changes in their day-to-day work.

But cultural change doesn’t mean throwing everything out. There may be ways the current culture works well and can help achieve organizational goals. In these cases, recognizing those cultural touch points can reduce everyone’s change-related anxiety. But company leadership must support the desired culture through rewards systems, performance management, and training for change to really gain traction.

Check back next week for Part II where John Mattone discusses the 6 Critical Steps Required to Transform Culture.

How to Prevent Bullying in the Workplace

IF YOU GO: 
Bullying in the Workplace
Date: Wednesday, January 20th
Time: 12:00 PM ET
Speaker: Andrew Faas

Bullying in the workplace destroys careers, lives, family units, organizations, and communities. Many organizational cultures condone and even encourage bullying. Most people who are targeted and or are bystanders do not report for fear of retaliation. Amazingly, many who are targeted are unaware that what they are going through is bullying.

In this Soundview Live webinar, Bullying in the Workplace, author Andrew Faas provides comprehensive and provocative insight into the dynamics, impacts, and costs of bullying in the workplace and answers how it can be prevented and stopped. Faas asserts that everyone has a role to play and challenges the reader to take action.

You Will Learn:

  • What culture has to do with bullying.
  • About the dynamics of bullying.
  • How to effectively deal with bullying.
  • Important advice for the bullied and the bully.

Register today for this informative webinar!

 

All webinars are FREE for our subscribers! Not a Soundview member? Sign up today!

 

Delivering World-Class Customer Service

IF YOU GO:
Delivering World-Class Customer Service
Date:
Thursday, January 7th
Time: 12:00 PM ET
Speaker: Joseph Michelli

Why are Mercedes-Benz customers so loyal and passionate?  Because the people at Mercedes-Benz are Driven to Delight.

 

In this upcoming Soundview Live webinar, Delivering World-Class Customer Service, Joseph Michelli reveals how Mercedes-Benz USA launched a multi-year program to elevate their customer experience–even though their product was already “best in class,” how they activated people, improved processes, and deployed technology to emotionally engage customers, and how the Mercedes-Benz approach can jump-start any customer-driven business―by accelerating your commitment to the customer experience.

You’ll Learn How To:

  • Create a compelling vision for exceptional customer experiences.
  • Identify the ever changing wants, needs, and desires of your customer segments.
  • Map out your key customer journeys and high value contact points.
  • Effectively evaluate customer perceptions throughout their journey with you.
  • Resolve customer needs swiftly and constantly improve your delivery processes.
  • Link rewards and recognition to customer experience excellence throughout your organization.

 

Did we mention- these webinars are free for our subscribers?
Not a Soundview subscriber yet? Sign up today!

 

The Top Soundview Live Webinars of 2015

In 2015 we have hosted 60 Soundview Live webinars with top business authors and leaders. So I went back to see which were our most popular. You may be surprised by those that made the list – or perhaps not.

Kory Kogon – The Path to Extraordinary Productivity: In this Soundview Live webinar Kory Kogon offers powerful insights drawn from the latest neuroscience and decades of experience and research in the time-management field to help you master your attention and energy management through five fundamental choices that will increase your ability to achieve what matters most to you.

Scott Eblin – Mindfulness Basics to Thrive in a 24/7 World: In this Soundview Live webinar Scott Eblin offers practical insights for the executive, manager or professional who feels like their RPM is maxed out in the red zone. By making the concepts and practices of mindfulness simple, practical and applicable, this event offers actionable hope for today’s overworked and overwhelmed professional.

Daniel Weiser – How to Become an Expert Negotiator: You may be a high-ranking CEO or a first day salesman, a service provider or self-employed. If you face encounters with your partners, clients, suppliers or employees, in which you want them to think differently at the end of the meeting and actually do what you want – this webinar is for YOU. The objective of this Soundview Live webinar with Daniel Weiser is to improve your negotiation skills and to move you one step closer to closing your deal.

Steve Shallenberger – How the BEST Leaders Ignite Energy and Fuel High Performance: In this Soundview Live webinar Steve Shallenberger will help you leverage the 12 principles that propel teams and organizations to the top! These tools and processes drive the kind of innovation that turns good teams and companies into industry leaders – all while living a well-balanced personal life. Steve will provide advice, tools and examples for turning your thoughts into action and bringing out the best in your teams and employees!

Daymond John – The Power of Branding: In this Soundview Live webinar Daymond John tells how four ordinary guys from Queens, New York, rose from street corners to corner offices and became the greatest trendsetters of our generation. He lays it all out on the line- his secrets to success, his triumphs, and his utter failures- to show what it takes to harness and display the power that resides in us all.

Marshall Goldsmith – How to Create Behavior Change that Lasts: In this powerful Soundview Live webinar, bestselling author and world-renowned executive coach Marshall Goldsmith examines the environmental and psychological triggers that can derail us at work and in life. Filled with revealing and illuminating stories from his work with some of the most successful chief executives and power brokers in the business world, Goldsmith offers a personal playbook on how to achieve change in our lives, make it stick, and become the person we want to be.

Ann Herrmann-Nehdi – Unlock the Power of Whole Brain Thinking: Filled with real-world examples and essential charts, exercises, action steps, and strategies, this Soundview Live webinar shows you how to rethink your business, prepare for the future, realign your goals, and reinvigorate your team — by putting your whole brain to work.

Neel Doshi & Lindsay McGregor- How to Build the Highest Performing Cultures: In this Soundview Live webinar Neel Doshi and Lindsay McGregor explain the counter-intuitive science behind great cultures, building on over a century of academic thinking. They share the simple, highly predictive new measurement tool—the Total Motivation (ToMo) Factor—that enables you to measure the strength of your culture, and track improvements over time.

Not surprisingly, six of the eight top events are about improving personal skills, rather than focusing on the business. Webinars are the perfect venue for personal development and that may have been their main attraction this year. If you had a favorite Soundview Live webinar this year, let us know by commenting on this blog.

The Connection Between Culture and Performance

In Primed to Perform, Neel Doshi and Lindsay McGregor explain the counter-intuitive science behind great cultures, building on over a century of academic thinking. They share the simple, highly predictive new measurement tool—the total motivation (ToMo) Factor—that enables you to measure the strength of your culture, and track improvements over time. The authors’ original research demonstrates how total motivation leads to higher performance in iconic companies, from Apple to Starbucks to Southwest Airlines. Most importantly, they teach you to build great cultures, using a systematic and sustainable approach.

High performing cultures can’t be left to chance. Organizations must create systems that shape and maintain them. Whether you’re a five-person team or a startup, a school, a nonprofit or a mega-institution, Primed to Perform shows you how.

Here is how Doshi and McGregor connect the dots between culture and performance:

  1. What is performance at its best?

There are two types of performance, both important yet mutually opposed. Most organizations manage tactical performance—the ability to execute the plan. We’ve all seen performance dashboards and rubrics tracking easy-to-measure outcomes. But adaptive performance—the ability to diverge from a plan—is just as important but much harder to understand and measure, until now.

Organizations must balance tactical with adaptive performance to reach the highest levels of customer experience, innovation, ethics and sales.

  1. What is the psychology of high performance?

To build a high performing culture you must first understand what drives peak performance in individuals. The answer sounds deceptively simple: why you work determines how well you work.

There are six basic reasons why people work—and they aren’t created equal. Play, purpose, and potential strengthen adaptive performance while emotional pressure, economic pressure and inertia weaken it. In environments that maximize the first three and minimize the last three, individuals exhibit those hard-to-measure but highly coveted adaptive traits of creativity, problem-solving, persistence and collaboration. This phenomenon is what we call total motivation, or ToMo for short.

  1. How does culture drive that psychology?

The highest performing cultures build upon the psychology of total motivation. They train leaders, design jobs, shape performance management systems, and structure their teams to enhance play, purpose, and potential and eliminate emotional pressure, economic pressure, and inertia. The result: higher sales, more loyal customers, and more passionate employees.

Soundview has arranged a special FREE webinar with Neel and Lindsay for you to hear more about this culture of high performance, and to ask your questions about how this concept can be applied in your organization. Join us on November 3rd for How to Build the Highest Performing Cultures.

Counter-Sabotage in the Workplace

In 1944, the Office of Strategic Services (OSS)—the predecessor of today’s CIA—issued the Simple Sabotage Field Manual, detailing sabotage techniques designed to demoralize the enemy. One section focused on eight incredibly subtle—and devastatingly destructive—tactics for sabotaging the decision-making processes of organizations. While the manual was written decades ago, these sabotage tactics lurk undetected in organizations today. Do any of these sound familiar?

  • Insist on doing everything through channels.
  • Make speeches. Talk as frequently as possible and at great length.
  • Refer all matters to committees.
  • Bring up irrelevant issues as frequently as possible.
  • Haggle over precise wordings of communications.
  • Refer back to matters already decided upon and attempt to question the advisability of that decision.
  • Advocate caution and urge fellow-conferees to avoid haste that might result in embarrassments or difficulties later on.
  • Be worried about the propriety of any decision.

Everyone has been faced with someone who has used these tactics, even when they have meant well. Bob Frisch, co-author of Simple Sabotage, provides proven strategies and techniques for counter-sabotage measures to detect and reduce the impact of these eight classic sabotage tactics, to improve productivity, spur creativity, and engender better collegial relationships.

If you’re dealing with sabotage in your company or department, you’ll want to join Bob Frisch and Soundview on October 29th for our Soundview Live webinar, How to Neutralize the Behaviors that Undermine Your Workplace.

Successful Negotiation Starts with You

Thirty-five years ago, William Ury co-authored the book Getting to Yes with Roger Fisher. It became the classic title on negotiation, introducing the Win-Win concept to business people. Since that time Ury has published other titles on various aspects of negotiation, including Getting Past No and The Power of a Positive No.

But he realized that something was missing – namely the first step in negotiation – Getting to Yes with Yourself. This book is about changing the inner game so you can then change the outer game. Ury developed six steps to help people deal with their inner self so that they can be more successful with others.

  1. Put yourself in your shoes.
  2. Develop your inner BATNA.
  3. Reframe your picture.
  4. Stay in the zone.
  5. Respect them even if…
  6. Give and Receive.

Because we want all of our subscribers to have the chance to learn this important negotiation skill, we’ve invited William Ury to join us on September 10th for a live webinar entitled Six Steps to Getting What You Really Want in Life. Please join us for lunch, and invite your colleagues as well.

A New Way of Thinking

So often, we are limited by our own perspective, our own way of looking at business and life. It is no small challenge to break out of this narrow mindset in order to gain the perspective of our colleagues, employees and customers – but it can mean the difference between success and failure.

We have invited two authors to join us next week to help us break through the limitations of our thinking. On August 4th Ann Herrmann-Nehdi will introduce the concept of whole-brain thinking, and then on August 6th Bernard Mayer will provide a new perspective on conflict resolution.

Unlock the Power of Whole Brain Thinking – Ann Herrmann-Nehdi

Filled with real-world examples and essential charts, exercises, action steps, and strategies, this Soundview Live webinar shows you how to rethink your business, prepare for the future, realign your goals, and reinvigorate your team — by putting your whole brain to work.

Taking Conflict to a More Productive Place – Bernard Mayer

In this Soundview Live webinar Bernard Mayer outlines seven major dilemmas that conflict practitioners face every day. Participants will find expert guidance toward getting to the heart of the conflict and will be challenged to adopt a new way to think about the choices disputants face.  They will also be offered practical tools and techniques for more successful intervention. Using stories, experiences, and reflective exercises to bring these concepts to life, Mayer provides actionable advice for overcoming roadblocks to effective conflict work.

As always, these webinar are free for subscribers. And if you’re not yet a subscriber, you can Subscribe to our Online Edition for what it would cost for just these two events, and receive our summaries and a year of weekly webinars.

The Principles of Decision-Making

Next week will be all about decision-making at Soundview Live. Our two speakers will be talking about very different issues within the decision-making process.

Mark Hefner – The Advantage Strategy Paradigm: July 28th

In this Soundview Live webinar Mark Hefner explains the principles that can guide all executives in the decisions and actions they take related to developing, planning, and executing strategy. Principles provide a broad context for strategic action and guidelines that can be communicated and taught at all levels of the organization, eventually becoming part of the organization’s culture.

Marlene Chism – How to Increase Leadership Effectiveness: July 30th

In this Soundview Live webinar Marlene Chism introduces just the model the corporate world needs in decision making. Using case studies, checklists, and examples from various levels of hierarchy in leadership and from a variety of industries, Chism introduces the mindset shifts and practical skills needed to develop enlightened leaders, whose decision making flows from a much more grounded and aligned place.

If you want to strengthen your decision-making skills, or would like to host a decision training time with your staff, then register for these two events over the lunch-hour.

As always, these webinar are free for subscribers. And if you’re not yet a subscriber, you can Subscribe to our Online Edition for what it would cost for just these two events, and receive our summaries and a year of weekly webinars.