Soundview Author Insight Interviews are great additions to many Soundview Executive Book Summaries. In each interview, authors have the opportunity to reveal new interpretations or insights on their material. Soundview subscribers are often provided with exclusive insights drawn from the author’s direct application of his or her work with global companies.
Here are four great thoughts to consider as you chart your organization’s course for this year:
“If someone says ‘You’ve got to close the deal more efficiently,’ that could mean completely different things. The first task when you’re receiving feedback is to notice how general a lot of the feedback is. If someone says ‘close the deal more efficiently’ or ‘be more assertive,” rather than filling it in on your own, you’ve got to ask. You have to follow up and say, ‘Okay, so, you’re noticing that I’m not being as assertive as you think I could be. Can you go into some more detail? Give me a sense of what you’ve noticed me doing. What could I do that would be better from your point of view?’” – Douglas Stone, co-author (with Sheila Heen) of Thanks for the Feedback.
“What happens is that many successful people fall into the success trap. The trap is they believe success is a permanent condition, as if you’ve arrived and you’ll always be there. The reality is that success happens in the context of many external factors. Today, those factors are changing at a rate like none other in history. What happens is that if we believe that we’ve arrived and we can simply cling to the previous ideas and maintain the status quo and expect to enjoy the same level of success, we’re only kidding ourselves and setting ourselves up for disaster. The best of the best, the companies and the individuals that sustain success over time, are the ones that reinvent early and often.” – Josh Linkner, author of The Road to Reinvention.
“If you think of your organization as a funnel where time and talent and money are poured, they come together through processes and behavior, and the choke point in that funnel is emotion. Certainly, I experienced it when I was running divisions of companies and then later on as an owner of my own business, often because we had not been clear about our purpose. We had not been clear with others about what we expected of them. Because of that lack of clarity, combined with the emotion, that creates a real choke point for organizations.” – Greg Bustin, author of Accountability.
“One of the ways we [break the cycle of constant feature updates] is to get back in touch with the needs or jobs to be done for our customers. Oftentimes, there’s new product line extensions and new bells and whistles added to products which only usually increases the complexity of the product. It doesn’t serve the customer’s true need. The common core of both strategy and innovation is insight. The insight for most businesspeople is what’s going to drive the most value for customers.” – Rich Howarth, author of Elevate.