How Coca-Cola Learned to Combine Scale & Agility

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In today’s ever-changing marketplace, every company is at risk of having a “Kodak Moment”— watching its industry and the competitive advantages it has developed over years, even decades, vanish overnight. The reason? An inability to adapt quickly to new business realities. Established companies are at risk, but it’s no easier being an agile startup, because most of those fail due to their inability to scale. Tomorrow’s business winners — regardless of size or industry — will be the ones that know how to combine scale with agility.

In Design to Grow, a Coca-Cola senior executive shares both the successes and failures of one of the world’s largest companies as it learns to use design to be both agile and big. In this rare and unprecedented behind-the-scenes look, David Butler and Fast Company senior editor Linda Tischler use plain language and easy-to-understand case studies to show how this works at Coca-Cola — and how other companies can use the same approach to grow their business.

Design to Grow is a must-read for managers inside large corporations as well as entrepreneurs just getting started.

IN THIS SUMMARY, YOU WILL LEARN:

• Key differences between scale and agility.

• What it means to design on purpose.

• The three realities underlying the new normal of today’s marketplace.

• The power of modular design for creating agility.

• How open systems can help you create a leaner organization.

Not a Soundview Executive Book Summaries subscriber? Then click on the title to purchase and download it right now to begin learning these critical business skills.

 

Creating Behavior That Lasts –– Becoming the Person You Want to Be

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Do you ever find that you are not the patient, compassionate problem solver you believe yourself to be? Are you surprised at how irritated or flustered the normally unflappable you becomes in the presence of a specific colleague at work? Have you ever felt your temper accelerate from zero to sixty when another driver cuts you off in traffic?

As Marshall Goldsmith points out in Triggers, our reactions don’t occur in a vacuum. They are usually the result of unappreciated triggers in our environment — the people and situations that lure us into behaving in a manner diametrically opposed to the colleague, partner, parent or friend we imagine ourselves to be. So often, the environment seems to be outside our control.

Even if that is true, as Goldsmith points out, we have a choice in how we respond. In Triggers, Goldsmith shows how we can overcome the trigger points in our lives and enact meaningful and lasting change. Goldsmith offers a simple “magic bullet” solution in the form of daily self-monitoring, hinging around what he calls “active” questions, six “engaging questions” that can help us take responsibility for our efforts to improve and help us recognize when we fall short.

With these and other strategies, Triggers can help us to achieve change in our lives, make it stick and become the person we want to be.

IN THIS SUMMARY, YOU WILL LEARN:

• The most common belief triggers that keep us from changing.

• To identify your triggers and use active questions to counter them.

• The power of the environment to influence behavior and the importance of structure to change behavior.

• Why a “good enough” attitude can harm interpersonal relationships.

Not a Soundview Executive Book Summaries subscriber? Then click on the title to purchase and download it right now to begin learning these critical business skills.

 

How Social Recognition Empowers Employees and Creates a Best Place to Work

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Building a fully engaged, energized workforce is the key to business success. The Power of Thanks reveals how leading companies empower employees through social recognition, in which the practice of mutual appreciation and trust directs and rewards higher performance.

Eric Mosley and Derek Irvine, executives at the world-renowned employee-recognition firm Globoforce, explain why social recognition is so powerful and how you can apply it in your company. They show how a carefully planned and consistently executed Culture of Recognition business strategy inspires greater employee engagement and loyalty; stronger, more unified teams and departments; a creative, innovative company culture; improved customer satisfaction; and increased profitability and organizational health. Mosley and Irvine provide practical advice and proven examples for devising a powerful, growth-generating strategy that modernizes employee recognition for today’s social, global, multi-generational and 24×7-wired workforce.

When employees participate in a culture that makes everyone a stakeholder in the organization’s success, positive energy spreads like wildfire, and business results follow. Something so simple and powerful might work like magic, but it’s really just common sense. It’s smart management. It’s long-term thinking. It’s The Power of Thanks.

IN THIS SUMMARY, YOU WILL LEARN:

• Why culture is central to business success today.

• The difference between social recognition and other forms of appreciation.

• How social recognition creates happier employees and drives ROI and business results.

 

Not a Soundview Executive Book Summaries subscriber? Then click on the individual title to purchase and download it right now to begin learning these critical business skills.

Staying On Top of Issues That Can Make or Break a Company

We have just released our latest batch of executive book summaries, and they cover the gamut of business subjects and issues. But they do have one thing in common: they provide critical information to help you stay up on the latest issues and innovations in order to continue to succeed.

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The Power of Thanks by Derek Irvine and Eric Mosley

Globoforce executives Eric Mosley and Derek Irvine explain how a Culture of Recognition can boost employee engagement and loyalty, stronger teamwork, a more innovative culture, increased customer satisfaction, as well as greater profitability and organizational health. Ultimately, they show how to build a better workplace for employees.

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Leadership Blindspots by Robert Bruce Shaw

Robert Bruce Shaw helps leaders to identify weaknesses, threats and other vulnerabilities that can impair effectiveness, results and even their careers. Shaw reveals how blindspots operate and why they persist, but also provides techniques for recognizing them and taking action before they create lasting damage.

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Data-ism by Steve Lohr

New York Times reporter Steve Lohr explains how big-data technology has its benefits and its drawbacks, which raises questions about the wider implications for everyone. Lohr lends insight into what’s ahead, suggesting that individuals and organizations will need to exploit, protect and manage data to stay competitive.

Not a Soundview Executive Book Summaries subscriber? Then click on the individual titles to purchase and download them right now to begin learning these critical business skills.

 

The Path to Extraordinary Productivity

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Every day brings us a crushing wave of demands: a barrage of texts, emails, interruptions, meetings, phone calls, tweets, blogs––not to mention the high-pressure challenges of our jobs––that can be overwhelming and exhausting. The sheer number of distractions can threaten our ability to think clearly, make good decisions, and accomplish what matters most, leaving us worn out and unfulfilled.

Now, FranklinCovey offers powerful insights drawn from the latest neuroscience and decades of experience and research in the time-management field, to help you master your attention and energy management through five fundamental choices that will increase your ability to achieve what matters most to you. The 5 Choices is time management redefined for the 21st century: it increases the productivity of individuals, teams, and organizations and empowers you to make more selective, high-impact choices about where to invest your valuable time,attention, and energy.

The 5 Choices will not only increase your productivity, it will also provide a renewed sense of engagement and accomplishment. You will quickly find yourself moving beyond thinking, “I was so busy today; what did I achieve?” to feeling confident, energized, and extraordinarily productive.

IN THIS SUMMARY, YOU WILL LEARN:

• New ideas on how to be more productive.

• How to get clear and focused on the things that matter to you.

• How to increase your capability in decision management.

• To recognize that you have the ability to do extraordinary work.

 

Why Only 13 Percent of Companies Successfully Execute Their Strategy

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In today’s corporate world, 87 percent of companies fail to successfully execute the strategy they set for a given year. CEO mentor and coach Dan Prosser shows you how to make your company one of the other 13 percent — a Thirteener. In the process, he explains that the true challenge of building a great company — one that consistently executes its strategy — is understanding the real nature of human interaction and the key to success: connectedness.

Whether you’re a successful CEO, business owner, entrepreneur or leader, or whether you’re struggling to build the business you’ve always wanted, Thirteeners will help you transform your organization’s internal connectedness so you can achieve the next level of performance you’re looking for, create a workplace environment that supports your vision and assures participation by every team member, and produce breakthrough results.

With a focus on business as a network of interrelated conversations and through groundbreaking “Best Place To Work’’ company research, Prosser demonstrates what you need to do to transform the way your employees think and act, to achieve  unprecedented levels of performance for your company.

IN THIS SUMMARY, YOU WILL LEARN:

• Why conversations control everything in your business.

• The 10 conversations that create a connected organization.

• How the Execution Virus can infect your business and how the vaccine of truth can heal it.

• Key concepts of the Breakthrough Solutions Framework.

 

 

Discover and Develop Greatness

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Think you can spot the leaders in your company? Don’t assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty.

These are more than “good employees.” These are “hidden leaders,” and they are critical to an organization’s long-term success. Managers today need to make the most of all their resources, and The Hidden Leader , by Scott Edinger and Laurie Sain, shows them how to recognize and cultivate these talented but under-utilized employees, who demonstrate integrity, lead through authentic relationships, focus on results, work from clear customer purpose and fulfill the value promise of the company.

Supported by real-world examples of hidden leaders in action, The Hidden Leader helps managers discover these secret saviors and enable them to deliver even greater value to customers.

In This Summary You Will Learn:

  • To recognize and nurture hidden leaders in your organization.
  • The four facets of hidden leadership.
  • Why integrity is non-negotiable in hidden leadership.
  • The difference between customer service and customer purpose.
  • How to engage hidden leaders at the individual and organizational levels.

 

 

Take Your Company to the Next Level

Our latest book summaries are out and include three titles meant to improve your company. Whether it’s delivering greater value to customers, achieving a higher level of performance, or improving time management, you’ll find it in this issue.

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The Hidden Leader by Scott Edinger and Laurie Sain

Hidden leaders are the under-utilized employees who demonstrate integrity, lead through authentic relationships, focus on results, work from customer purpose, and fulfill the value promise of the company. Scott Edinger and Laurie Sain show how managers can recognize and develop these talented employees in order to deliver even greater value to customers.

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Thirteeners by Daniel Prosser

The key to building a great company is executing its strategy consistently by employing connectedness. CEO mentor Dan Prosser shares how to transform an organization’s internal connectedness so it can achieve the next level of performance, creating a workplace environment that supports your vision and assures participation by every team member to produce breakthrough results.

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The 5 Choices by Kory Kogon, Adam Merrill & Leena Rinne

The authors combine research and insights from FranklinCovey to redefine time management in ways that will increase the productivity of individuals, teams and organizations. The 5 Choices will empower individuals to make more selective, high-impact choices about where to invest their valuable time, attention and energy.

If you would like to read each of these titles in 20 minutes or less, consider a subscription to Soundview Executive Book Summaries. These three titles will be place in your online library at check out so you can start reading them immediately.

 

 

A Revolutionary Approach to Success

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For generations we have focused on the individual drivers of success: passion ,hard work, talent and luck. But in today’s dramatically reconfigured world, success is increasingly dependent on how we interact with others. Give and Take illuminates what effective networking, collaboration, influence, negotiation and leadership skills have in common.

Adam Grant examines the surprising forces that shape why some people rise to the top of the success ladder, while others sink to the bottom. In professional interactions, it turns out that most people operate as takers, matchers or givers. Whereas takers strive to get as much as possible from others and matchers aim to trade evenly, givers are the rare breed of people who contribute to others without expecting anything in return.

Using his own groundbreaking studies, Grant reveals that these styles have a dramatic impact on success. Although some givers get exploited and burn out, the rest achieve extraordinary results across a wide range of industries. Praised by social scientists, business theorists and corporate leaders, Give and Take opens up an approach to work, interactions and productivity that is nothing short of revolutionary. This visionary approach to success has the power to transform not just individuals and groups but entire organizations and communities.

Over the past three decades, in a series of groundbreaking studies, social scientists have discovered that people differ dramatically in their preferences for reciprocity –– their desired mix of taking and giving. The two kinds of people who fall on opposite ends of the spectrum are called takers and givers.

Takers have a distinctive signature: they like to get more than they give. They tilt reciprocity in their own favor, putting their own interests ahead of others’ needs. Takers believe that the world is a competitive, dog-eat-dog place. They feel that to succeed, they need to be better than others. To prove their competence, they self-promote and make sure they get plenty of credit for their efforts.

The opposite of a taker is a giver. In the workplace, givers are a relatively rare breed. They tilt reciprocity in the other direction, preferring to give more than they get. Whereas takers tend to be self-focused, evaluating what other people can offer them, givers are other-focused, paying more attention to what other people need from them. These preferences aren’t about money: givers and takers aren’t distinguished by how much they donate to charity or the compensation that they command from their employers. Rather, givers and takers differ in their attitudes and actions toward other people. If you’re a taker, you help others strategically when the benefits to you outweigh the personal costs. If you’re a giver, you might use a different cost-benefit analysis: you help whenever the benefits to others exceed the personal costs. If you’re a giver at work, you simply strive to be generous in sharing your time, energy, knowledge, skills, ideas and connections with other people who can benefit from them.

In the workplace, give and take becomes quite complicated. Professionally, few of us act purely like givers or takers, adopting a third style instead. We become matchers, striving to preserve an equal balance of giving and getting. Matchers operate on the principle of fairness: when they help others, they protect themselves by seeking reciprocity. If you’re a matcher, you believe in tit for tat, and your relationships are governed by even exchanges of favors.

Giving, taking and matching are three fundamental styles of social interaction, but the lines between them aren’t hard and fast. You might find that you shift from one reciprocity style to another as you travel across different work roles and relationships.

It’s clear that givers, takers and matchers all can –– and do –– achieve success. But there’s something distinctive that happens when givers succeed: it spreads and cascades. When takers win, there’s usually someone else who loses. People tend to envy successful takers and look for ways to knock them down a notch. In contrast, when givers win, people are rooting for them and supporting them, rather than gunning for them. Givers succeed in a way that creates a ripple effect, enhancing the success of people around them.

 

The Art of Leading by Looking Ahead

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Business schools, leadership gurus and strategy guides agree — leaders must have a vision. But the sad truth is that most don’t…or at least not one that compels, inspires
and energizes their people. How can something so essential be practiced so little in real life? Vision may sound like a rare quality, unattainable by all except a select few — but nothing could be further from the truth. Anyone can expand their visionary capacity. You just need to learn how.

In Anticipate, strategy and leadership expert Rob-Jan de Jong explains that to develop
vision you must sharpen two key skills. The first is the ability to see things early — spotting
the first hints of change on the horizon. The second is the power to connect the
dots — turning those clues into a gripping story about the future of your organization
and industry. Packed with stories and practices, Anticipate provides proven techniques for
looking ahead and exploring many plausible futures, including the author’s trademarked
Future Priming process, which helps distinguish signal from noise.

You will discover how to tap into your imagination and open yourself to the unconventional,
become better at seeing things early, frame the big-picture view that provides
direction for the future, and communicate your vision in a way that engages others and
provokes action. When you anticipate change before your competitors, you create enormous strategic advantage. That’s what visionaries do … and now so can you.

Part I: Visionary Content

The Groundwork
Creating a vision requires ideas, ideally intriguing and refreshing ideas that trigger people’s interest, curiosity and excitement. It requires engagement with your imagination and an ability to think outside the clichéd box.

Tapping into Your Imagination
Without imagination, you are stating the obvious or holding on to the status quo; your  vision falls flat. With it, however, your vision becomes intriguing, exciting, refreshing.
Suddenly, it has the potential to energize and mobilize.

Part II: Visionary Practices

Developing Your Visionary Capacity
The potential to come up with — and hold on to and cultivate — a brilliant idea or a vision is within all of us. Visionary leadership isn’t a personality trait, although it is sometimes confused with concepts like charismatic leadership. The big question is how. How do you go about developing this crucial leadership competence?

Seeing Things Early
We’re not aiming to become accurate, or even good, predictors of the future. Instead, we’re working to develop an increased awareness of changing realities, building
antennas for the distant signals that might push the future in a different direction from the one we currently and conventionally foresee. We can then become better at recognizing those signals and their potential impact when they present themselves in some early form. Your ability to see things early is at the heart of what leadership expert Warren Bennis calls adaptive capacity.

Connecting the Dots
In addition to strengthening the ability to see things early, we must equally improve our ability to create a coherent story going forward. This coherent story must consist of what we expect, foresee, envision, and anticipate. It needs to resonate, make sense, and be the guiding light into the future for our followers. I call this second developmental dimension of visionary capacity the ability to connect the dots.

Part III: Your Visionary Self

Your Visionary Self
Author Warren Bennis promotes an integrated perspective on leadership, consisting of four essential competencies: vision, adaptive capacity, voice, and integrity. Here we’ll explore the relationship between your visionary capacity and Bennis’ concepts of voice and integrity — the identity-oriented aspects.

Mindful Behavior
Leading with authenticity also means you must practice what you preach. The best evidence of your true feelings and beliefs comes less from your words than from your
deeds. When your words are believably connected to what you do, when you behave in line with your vision, only then do you display integrity and build trust with your followers.

Part IV: Visionary Communication

Igniting Your Followers
You can have great ideas, make the powerful practices second nature, have clarity on your core purpose and values, and exercise the right behaviors for growth. But if you are unable to communicate your vision in a way that engages and energizes others, the Vision Thing still won’t work for you. There are several specific visionary communication qualities that, when done right, will transform your story from something future-oriented but technical and uninspiring to something that invigorates your followers.