Leadership Lessons from Pope Francis

On March 20th, 2014 Fortune announced its World’s 50 Greatest Leaders list. At the top of that list was Pope Francis.

Fortune writes “Just over a year ago, a puff of white smoke announced the new spiritual leader of 1.2 billion Roman Catholics around the world. In the brief time since, Francis has electrified the church and attracted legions of non-Catholic admirers by energetically setting a new direction. He has refused to occupy the palatial papal apartments, has washed the feet of a female Muslim prisoner, is driven around Rome in a Ford Focus, and famously asked ‘Who am I to judge?’ with regard to the church’s view of gay members. He created a group of eight cardinals to advise him on reform, which a church historian calls the ‘most important step in the history of the church for the past 10 centuries.’”

How did a man who spent his life laboring in slums far from the Vatican manage to achieve so much so quickly? Jeffrey Krames, author of Lead with Humility, believes the answer lies in his humility–and the simple principles that spring from it.

Krames develops 12 principles of leadership from his observation of Pope Francis’ life and example:

1. Lead with Humility
2. Smell Like Your Flock
3. Who Am I to Judge?
4. Don’t Change – Reinvent
5. Make Inclusion a Top Priority
6. Avoid Insularity
7. Choose Pragmatism over Ideology
8. Employ the Optics of Decision Making
9. Run Your Organization Like a Field Hospital
10. Live on the Frontier
11. Confront Adversity Head-On
12. Pay Attention to Noncustomers

If you would like to learn more about Pope Francis’ example of leadership and how these principles can be applied to the business world, then please join us on October 7th for our Soundview Live webinar: 12 Leadership Lessons from Pope Francis. It is sure to be an interesting conversation.

Purpose as the New Driver of the Economy

In my blog post on October 20th, I looked at a trend we’re seeing in business and business books focusing on purpose as the new driver of businesses and employees.

One book I featured was The Purpose Economy by Aaron Hurst. Aaron has experienced this trend first-hand as he developed into a purpose-driven entrepreneur, eventually launching Taproot, which creates a pathway for millions of professionals and Fortune 500 companies to volunteer for nonprofits.

Aaron introduced three types of purpose:
• Personal Purpose – we find purpose when we do things we love, attempt new challenges, and express our voice to the world.
• Social Purpose – relationships matter to humans. They reinforce our sense of value, require us to engage, and ultimately help us grow.
• Societal Purpose – purpose comes when we do something we believe matters – to others, to society and to ourselves.

If you long for purpose in your work and life, or if you want to engage your company in purpose-driven endeavors, then join us on September 30th as we talk with Aaron Hurst about purpose at our Soundview Live webinar The Purpose Economy.

How Organizations, Teams, and Communities Raise Performance

FROM SCHOOLS TO BEER AND MUCH MORE

Emotional and spiritual uplift, write authors Andy Hargreaves, Alan Boyle and Alma Harris in Uplifting Leadership, is at the heart of effective leadership. “It raises people’s hopes, stirs up their passions, and stimulates their intellect and imagination,” they write. But there’s also a social and community component to uplifting people – helping people to rise above difficult circumstances, to raise their prospects, the authors write. And combining all this emotional, spiritual and social power, uplifting leaders can help people improve their performance and results, inspiring them to do better than ever before and outperform their opponents.

Both Soft and Hard

According to the authors, the process of uplifting leadership involves six interrelated factors. “Each of these factors,” the authors explain, “also exhibits some inner tensions between what people conventionally consider to be “soft” and “hard” parts of leadership and management.”

Dreaming with Determination. The uplifting journey begins by defining a dream, but that depends on determination to overcome the inevitable setbacks.

Creativity and Counterflow. Uplifting leadership inspires creativity that often goes against the mainstream.

Collaboration with Competition. Part of the counterintuitive approach of uplifting leadership is the willingness to collaborate with actual and potential competitors.

Pushing and Pulling. Team members are going to push each to accomplish more, to meet above-normal expectations. But they will also support each other, helping those who have fallen down or behind, as they are all united by a common purpose.

Measuring with Meaning. As the authors write, “Uplifting leadership makes extensive use of data to manage and monitor progress but also uses data intelligently in ways that fit the values of the organization – and that are meaningful to and genuinely owned by the people who work there.”

Sustainable Success. Uplifting leaders are focused on success, but at the same time they want that success to be sustainable.

The authors are academics and consultants in the field of education policy, and several examples involve the amazing turnaround of school districts and education systems in the U.S., U.K. and Finland. For example, the school district of Hackney, a northeast London borough and one of the most disadvantaged communities in England, makes a compelling case for the power of collaboration with competitors. Taken over by a nonprofit company, the district is divided into the U.K. equivalent of charter schools. The charter schools are not independent islands, however, but work closely together so that students in all schools succeed. The authors detail how the experience of one successful principal taking over a second school that was failing evolved into a system of school-to-school networks called federations.

The authors move beyond education for most of the detailed case studies that pack their chapters. One example is of Dogfish Head Craft Brewery, one of the most successful craft breweries in the U.S. Dogfish exemplifies counterintuitive creativity through its decision to put ingredients in its ales that, write the authors, “were inconceivable in mainstream beers.” The brewery also collaborated with one of its major competitors to create an alternative beer. Finally, Dogfish illustrates the foresight of sustainable success, having refused venture capital to avoid too much debt.

The authors present an inspiring picture of leadership. It all starts with a dream, but success is built on hard work, determination and the courage to do the unexpected.

To receive book reviews every week by email, sign up for our Executive Book Alert.

Nine Principles and Practices to Create a Wide-Awake and Productive Workplace

BRINGING FREUD BACK INTO THE WORKPLACE

The pendulum, according to Freudian psychologist Shelley Reciniello, has swung too far. So much emphasis is based on behavioral psychology – solving problems by changing behavior – that we have forgotten the impact that our subconscious can have on the world of work. In The Conscious Leader, Reciniello describes in detail that impact – and how leaders can overcome the damage that the subconscious can sometimes wreak when we least expect it.

Sabotage from the Subconscious

Why do the best-laid plans sometimes go unexpectedly wrong? Reciniello describes an investment bank that convinced a competitors’ leading trader to join its ranks. Unfortunately, the former ace was not just a failure at bringing in new business, but also proved to be a divisive influence.

What happened? For the head of the sales and trading division in the first example, she writes, “his unacknowledged fantasy was to relive his own younger, glory days through the ace.” Not satisfied with the caution and judgment of his team, he brings in a narcissistic and reckless individual who creates havoc instead of success.

Psychological Principles

To combat the insidious destruction of hidden feelings and motivations, Reciniello identifies in The Conscious Leader nine psychological phenomena, presented as psychological principles, that, like termites in the foundation of a home, can quietly undermine the best intentioned people, projects and actions and send everything suddenly crashing to the ground.

The first principle is that, Reciniello writes, “human beings are not rational, and every day their illogical unconscious minds are walking into offices with hidden agendas.” People have hidden agendas and secret motivations. This is the first and overarching phenomenon in the workplace: the subconscious exists and will create problems. The antidote to the negative impact of the “unconscious life of your company,” in Reciniello’s terms, is to “make the unconscious conscious, and build a culture of conscious awareness” by looking behind the curtain (what you see is not what you get); listening deeply; becoming comfortable with not knowing; asking “why” even if it makes you feel vulnerable; and letting other people ask “why” without retribution.

After looking at the organization as a whole, Reciniello then focuses on the leader. Her second psychological principle is, “Self-delusion is the single biggest trap for a leader.” While leaders may be willing to believe that others in the organization are probably dealing with psychological issues that are impeding their success, Reciniello has found that these same leaders are blind to their own Achilles heels.

Another important principle is summarized as, “Everyone has preconceived notions of others, and these are largely unconscious.” Be aware of prejudices – and not only your own but also, as Reciniello demonstrates through stunning stories of prejudice and sabotage, the people in your organization charged with promoting diversity. A woman tasked with increasing the presence of women in a company’s executive ranks had actually, she writes, “made a career of being ‘the only woman’ and wanted to keep it that way.” While the other women in her company soon realized that she would do everything to stop their careers, the executives, all men, had no inkling of what was going on.

Among the other nine principles explored in this book are principles related to group thinking and gang rule; the family baggage that is brought to the workplace; the importance of dealing with conflict, anger and power; the recognition of defense mechanisms, the psychological impact of change; and the hard work and unrelenting focus needed to prevent bad habits from taking over again.

Don’t Forget Freud

Reciniello does not discount the contributions of behavioral psychology. Nor does she expect leaders to become psychoanalysts. “I am not asking you to psychoanalyze your employees,” she writes in a chapter on defense mechanisms. “You shouldn’t. But hopefully, you will begin to recognize defense mechanisms and target issues in yourself and in others, and how they may interact.” The greatest contribution of The Conscious Leader is this call to awareness, to become emotionally intelligent but on two the subconscious.

Be Bold and Win the Sale

Jeff Shore thinks we’re addicted to comfort. When it comes to selling, we avoid the uncomfortableness of the situation and this leads to less sales. Jeff’s answer – be bold!

“My goal is to help you develop a skill of boldness, knowing that boldness takes us to places that an addiction to comfort forbids us to travel. The challenge is yours if you are up to it, but in won’t be easy. Get it right, and it will change your world and the world of those around you. Be bold . . . and we’ll journey together to the height of your potential.” Jeff Shore

So how what does Jeff provide that can take you from comfort to boldness? Here is what he promises in his book Be Bold and Win the Sale:

•How to figure out exactly what inhibits you
•Why you make certain decisions in moments of discomfort
•How to train your brain to prepare for uncomfortable moments
•How your customer’s own discomforts affect his or her purchase decisions

If you would like to learn how to be bold in sales and in other areas of your life, join us on September 16th for our webinar by the same name, Be Bold and Win the Sale. Jeff will take you through the steps from comfort to boldness, including self-assessment tools, hands-on exercises, and case studies showing his methods in action.