Are You Making Things Happen or Just Making Noise?

THE IMPACT EQUATION

AN EQUATION FOR SOCIAL MEDIA SUCCESS

Bloggers Chris Brogan and Julien Smith burst onto the publishing scene in 2009 with their social media marketing best-seller Trust Agents. They return with a new book, The Impact Equation, which delves deeper into how to be heard and noticed in an age when everyone is connected.

Brogan and Smith know their subject. As the authors explain: “Anyone can write a blog post, but not everyone can get it liked 40,000 times on Facebook and not everyone can get 75,000 blog subscribers. We’ve done these things, but it isn’t because we’re special. It’s because we tried and failed… We tried again and again, and now we have an idea how to get from point A to point B faster because of it.”

How to CREATE

The authors’ secret to getting from Point A to Point B is encapsulated in the equation:

Impact = C x (R + E + A + T + E)

The “C” stands for Contrast, which is another way of saying positioning or differentiation. A successful contrast, according to the authors, offers both similarity and a noticeable difference.

The “R” stands for Reach, that is, how many people you connect with in as many channels as possible. At the heart of reach is your platform, which is basically, the authors write, “a combination of all the tools you use to reach others.”

The “E” stands for Exposure. This is a tricky area: Too much exposure and you just become more spam. The authors offer several strategies for building your exposure, including: start with like-minded people before trying to raise awareness; tell stories that make the buyer a hero; and help others first.

The “A” stands for Articulation. For the authors, the key with this attribute is to use small words and connect the dots.

The “T” stands for Trust. A prerequisite to successful impact is understanding why we trust others. Credibility, reliability and self-interest are the key elements that generate trust.

Finally, the “E” stands for Echo, which, the authors write, is the “feeling of connection you give your reader, visitor, or participant.” The best way to create this feeling of connection is to find common experiences and use these experiences to show people that you understand them.

Guiding Principles

The Impact Equation is divided into four sections that give a guiding set of principles for moving forward with your high-impact initiatives. First, begin with your goals, exactly what you are trying to accomplish. The next set of principles is built around the concept of ideas, and covers the Contrast and Articulation attributes. As mentioned above, platform, the next category of principles, is a key component of successful social media Reach and Exposure, while the attributes of Trust and Echo are grouped under network.

Every hour of every day around the world, people are striving to connect with each other. Most of them are no more than grains of sand on the beach, unnoticed by others. The Impact Equation offers solid advice from two veterans of the social media arena on how to break through.

How the Gilt Groupe Got Its Shine

BY INVITATION ONLY

There is an old maxim that friends should not do business together since it invariably ruins the friendship. The Information Age has disproven this notion as best friends and college roommates have launched enterprises that eventually become billion-dollar companies (Microsoft and Google are two notorious examples). Perhaps one of the most engaging stories of friendship turned into entrepreneurial success is told in By Invitation Only by Alexis Maybank and Alexandra Wilkis Wilson. The relationship between Harvard Business School graduates Maybank and Wilson is so tight that the pair is known as A&A. However, By Invitation Only is more than a story of friendship, it is a story of how two smart young women leveraged their experience, intelligence, contacts, complementary personalities, careers, skills, and a passion for fashion into an innovative online enterprise called Gilt Groupe.

The Core Idea

The Gilt Groupe — co-founded by Maybank, Wilson, engineers Mike Bryzek and Phong Nguyen, and chairman and veteran online entrepreneur Kevin Ryan — is based on the idea of the “sample sale,” in which a very select group of customers is invited to buy (during a very small window of time) luxury brands at discount prices. “To savvy, fashion-conscious New Yorkers, a Louis Vuitton or Hermès sample sale was a drop-everything-and-run proposition,” the authors write. “Once there, you basked not only in the bargains, but in being part of (and often trampled by) an elite, stylish, in-the-know crowd.”

Gilt essentially brought sample sales to the Internet. The idea began with Ryan, whose French wife discovered a French “luxury private sale” Web site. Through a recruiter, Ryan was put in contact with Wilson, who had followed Harvard Business School with stints at Louis Vuitton and Bulgari. Uneasy with the idea of an Internet business, Wilson suggested her best friend Maybank instead.

Maybank joined Ryan but eventually realized that Gilt needed a high fashion insider with the right contacts and personality to lure the right high-end brands to the site — a job description perfect for her best friend, Wilson.

How to Network and Other Lessons

By Invitation Only describes the successful entrepreneurial journey of Gilt, revealing to readers the exhilaration and terror that launching, growing and managing a start-up inevitably brings. More than just telling a story, however, Maybank and Wilson want to help readers succeed in the way that they have succeeded, and therefore offer specific advice, often in the form of boxed checklists, on moving from an idea to a profitable enterprise. Extensive networking, for example, was a key factor in the successful launch of the site. In a chapter entitled “Networking to a Launch,” the authors offer a checklist that explains the rules for growing and maintaining your network. Another chapter describes how the co-founders laid the foundation for their viral business model. This chapter includes a checklist that enables readers, through a series of questions, to evaluate whether their business has the potential to be viral.

At the heart of the book, however, is the continuing friendship and collaboration (in that order) of Maybank and Wilson. The ultra-organized and cautious Wilson and the spontaneous, risk-taking Maybank complement each other perfectly. In an era in which company founders can end up on opposite sides of a courtroom, the story of the partnership described in By Invitation Only should be a primer for any friends considering going into business together.

Book Review: The Zappos Experience

by Joseph Michelli

When business book authors seek companies that exemplify superior abilities in areas such as innovation, product development and talent development, a small list of names rapidly fills the pool. If asked, readers could name the top five with little effort: Apple, Google, Amazon.com, Facebook, and Procter & Gamble. In fact, the first three, respectively, are the top three companies named on FORTUNE magazine’s 2012 list of the 50 most admired companies. When the discussion turns to customer service, a new name joins the list: Zappos.com. In The Zappos Experience: 5 Principles to Inspire, Engage and WOW best-selling author Joseph Michelli explores the wildly different way of thinking that powers one of the strongest customer service engines in today’s global marketplace. The Zappos Experience is now available in multiple digital formats as a Soundview Executive Book Summary.

Michelli’s familiarity with corporate giants is second to none. His previous books have profiled Starbucks, Ritz-Carlton Hotels, and Seattle’s Pike Place Fish Market. If there is a single quality that distinguishes Michelli from his contemporaries, it’s his ability to blend elements of a company’s history with critical insight into how the company’s finer points can be replicated in the reader’s organization. Other authors get distracted by providing more biography than takeaways. Michelli’s five principles connect Zappos’ outstanding philosophy of building a great culture to a reader’s attempts to increase employee engagement, connect with customers and provide a truly exceptional service experience.

Zappos’ abilities as a service provider were a key factor in the company’s 2009 acquisition by Amazon.com. Readers will be fascinated by what Michelli discovered about the acquisition and the linchpin that helped Zappos CEO Tony Hsieh confirm the deal. Needless to say, Amazon.com’s third-place finish on FORTUNE’s most-admired list in 2012 is tied to some extent to Zappos’ service culture.

To download your copy of The Zappos Experience, visit Soundview’s Web site Summary.com.

Special Note to Soundview Subscribers! Don’t forget to listen to Soundview’s Author Insight Series featuring Joseph Michelli. He provides some additional insights about Zappos that you won’t hear anywhere else. Log in to your Soundview online library and check it out!

Book Review: The Thank You Economy

by Gary Vaynerchuk

Upon picking up the Soundview Executive Book Summary of author and entrepreneur Gary Vaynerchuk’s book The Thank You Economy, one concept should leap out at readers. Vaynerchuk wants you to provide one-on-one attention to your company’s entire customer base. This sounds like a considerable challenge to companies whose customers number in the thousands or tens of thousands. The fact that he believes social media is the tool with which to accomplish the task may do little to lighten the burden of this challenge to the reader. However, as the audiences who attend his speeches would likely report, Vaynerchuk is quite persuasive in getting his point across.

The Thank You Economy isn’t a social media primer, for those readers fearing another business book that spends half its pages going over well-tread ground. Instead, Vaynerchuk uses a fascinating array of examples from companies of all sizes to demonstrate the right (and, in some cases, wrong) way to use social media to connect with customers. He also devotes a section of the book to the importance of building a social culture within the organization, a process that begins with executives. Decision-makers quickly realize that Vaynerchuk is arguing the critical importance of connecting with customers is not a responsibility to be passed down the line.

The word to which Vaynerchuk returns time and again in his book is “opportunity.” While he may be referring to social media as the opportunity your business can’t afford to miss, there are those who would point to his book as an opportunity for advancement unto itself. For that, Vaynerchuk certainly deserves a thank-you of his own.

To get your copy of the Soundview Executive Book Summary of The Thank You Economy visit Soundview’s Web site Summary.com.

Business Learning in Bloom with Three New Summaries

If you check your calendar today, you’ll notice that the first quarter of 2012 is rapidly coming to a close. How are you progressing on your personal and professional goals for the year? What about your people? Are your interactions with them leading to increased success for both sides? With spring upon us, it’s time to do what’s necessary to help your ambitions begin to bloom. To that end, here are three great new Soundview Executive Book Summaries to help your business development efforts:

 

by John C. Maxwell

The 5 Levels of Leadership by John C. Maxwell: The concept of 5 levels of leadership is one that John C. Maxwell has taught all over the world. The levels represent stages in leadership development starting with being the boss who people follow because you have been appointed as their leader, to reaching the pinnacle of leadership, when you are followed because of who you are and what you represent. In The 5 Levels of Leadership, you will learn how to master the ability to inspire people and achieve results. Maxwell details each level of leadership and provides a clear path to reach the next.

 

 

 

 

by Harrison Monarth

360 Degrees of Influence by Harrison Monarth: The best leaders influence those who are below and above them, as well as people external to the organization, such as customers and partners. In 360 Degrees of Influence, Harrison Monarth provides advice on how to gain the trust and respect of those around you and how to expand your influence well beyond your immediate environment. Providing valuable insight into human emotion and behavior, Monarth reveals the secrets to knowing what people are thinking and feeling — maybe better than they do.

 

 

 

 

by Gary Vaynerchuk

The Thank You Economy by Gary Vaynerchuk: Gary Vaynerchuk’s Thank You Economy principles are about the way we communicate, the way we buy and sell, and the way businesses and consumers interact online and offline. Companies and brands are now competing on a whole new level in an entirely new business era. The Thank You Economy reveals how businesses can harness all the changes and challenges inherent in social media and turn them into tremendous opportunities for profit and growth.

To get your copies of these summaries in all of Soundview’s digital formats, visit Soundview’s Web site Summary.com.