Don’t Be Blind-Sided in a Crisis

If your company or community was facing a major crisis, who would you want to coach you through it? Someone with experience in dealing with crises of course. How about someone like Bruce Blythe?

Blythe and Crisis Management Institute offered onsite crisis consultations to more than 200 companies in the aftermath of the September 11 terrorist attacks, as well as for the 1993 World Trade Center bombing, the 1995 Oklahoma City bombing, Hurricanes Andrew and Katrina in 1992 and 2005, corporate and commercial air crashes, an Ecuadorian jungle rescue of kidnap and ransom hostages 2001,a Coca Cola truck/bus crash in Texas that killed 23 school children in 1989, earthquakes in Los Angeles and San Francisco, and multiple workplace shootings.

With that kind of experience, we just had to invite him to share with our subscribers how they can deal effectively with the crises that come up around them. Here is what Bruce promises to provide during our 60 minute webinar: A Manager’s Guide to Crisis Leadership.

• Crisis Response – Blythe places you in a simulation as an unprepared manager blindsided by an active shooter loose in your building.
• Crisis Preparedness – Blythe then guides you and your teams to analyze foreseeable risks, evaluate existing controls, add new ones, test and re-evaluate a realistic Plan.
• Crisis Leadership – Blythe cites examples/case studies to demonstrate what top-notch leaders would say and do during and after a disaster.
• Quick responses with detailed checklists for managing 9 major incidents.
• How to address victim’s families – dos and don’ts for communicating tragic news with empathy and dignity in person and through representatives.
• How to support employees in returning to work and productivity after a disaster or workplace violence.

So gather your team together on December 2nd at 12:00 pm ET and plan a discussion time after the webinar. Subscribers attend for free, but even if you pay the $49 registration fee that’s a great deal for your whole staff to get crisis management training. Bruce will also be taking time at the end of the session to answer your questions.

Amp Up You Sales

In the current competitive and economic market, selling has become more challenging than ever. Customers are overloaded with information, overwhelmed by options, and short on time–so the salesperson who is always responsive and completely focused on value, is the one who will stand out from the crowd and get the sale.

Andy Paul, author of Amp Up Your Sales, shows anyone how to become the trusted sales professional who consistently wins new business. In our upcoming Soundview Live webinar Andy will help you:

• Move Customers to Make Fast& Favorable Decisions
• Deliver the Maximum Value on Each Sales Touch
• Rapidly Build Trust and Credibility
• Protect & Improve Your Profit Margins
• Provide Compelling Reasons to Buy From You
• Compress Buying Cycles with Responsiveness
• Be Clearly Differentiated From Competitors
• Earn More Selling Time With Your Customers

Join us on November 11th for our webinar of the same name, Amp Up Your Sales, and learn how to be the trusted sales professional for your customers.

Do You Have Rookie Smarts?

For many years now, I have considered my greatest strength as an employee to be my experience. As young people join our company, I can tell them about our history of 36 years in the summary business and all that we’ve learned over the years. But these days, things are just moving way too fast for experience to be enough!

Liz Wiseman, in her book Rookie Smarts, has it right when she makes the point that “In a time of constant change, success depends on seeing the world through rookie eyes”. Wiseman explains why we are often at our best when we are doing something for the first time—and how to reclaim and cultivate this curious, flexible, youthful mindset called “Rookie Smarts”.

Fortunately for those of us who’ve been around for a while, Wiseman also identifies a brand of leader she calls a “perpetual rookie”. Despite years of experience, they retain their rookie smarts, thinking and operating with the mindsets and practices of these high-performing rookies.

Whether you are a true rookie looking to stand out at work, or a seasoned veteran who needs to keep up your game, Wiseman’s words are for you. So we’ve invited Liz to join us for our Soundview Live webinar How to Retain Your Rookie Smarts on November 5th.

I’ll certainly be listening in, and I would invite you to join me. If you’re a Soundview subscriber, you can attend the webinar Free as always. If you’re not yet a subscriber, you may want to consider subscribing now. For the cost of just two webinars, you’ll have a year of book summaries and can attend our weekly webinars free as well.

The Wisdom of Oz

Why does the story of Dorothy, the Scarecrow, the Tin Man, and the Cowardly Lion touch us? Like all great entertainment, their journey resonates. We see ourselves in the characters and likewise wish we possessed the power, the brains, the heart, and the courage to make our own dreams come true.

So what are your dreams? What do you want? Is it a promotion? Improving a relationship? Rescuing a child? Finding a new job? Saving a marriage? Getting a degree? Finding the love of your life? Making a difference in your community?

According to Roger Connors and Tom Smith, the answer is personal accountability. In The Wisdom of Oz, they claim that when you unleash the power of personal accountability it will energize you in life-altering ways, giving you a concrete boost that enhances your ability to think, to withstand adversity, to generate confidence, and to increase your own natural emotional, mental, and intellectual strength.

Among the principles they delve into:
• When you can’t control your circumstances, don’t let your circumstances control you.
• Every “breakthrough” requires a “break with.”
• Greater accountability is the most powerful choice you will ever make.

We have invited Roger Connors to join us for our next Soundview Live webinar, to explain how you can unleash the power of personal accountability. Register for Using Personal Accountability to Succeed in Everything You Do today and bring your questions for Roger to answer during the session.

The Reinvention of a City

First rising to greatness as the result of breathtaking innovation, Detroit had generations of booming growth before succumbing to apathy, atrophy, and finally bankruptcy. Now, the city is rising from the ashes and driving sustainable success through an intense focus on reinvention.

Josh Linkner, a Detroit native, entrepreneur and author, brings an insider’s view of this incredible story of grit, determination, and creativity, sharing his perspective on Detroit’s successes and setbacks as a profound example of large-scale organizational and personal transformation.

The Road to Reinvention is Linker’s latest book and he weaves many stories of Detroit’s rebirth into its pages. Within the book he also provides an outline of the 6 elements of your business that are ripe for reinvention:

1. Cannibalize your own product
2. Retool your operation
3. Create vivid experiences
4. Tell a memorable story
5. Overhaul your culture
6. Reimagine your customer

If you would like to reinvent your business, then we invite you to join us on October 16th for our Soundview Live webinar with Josh Linkner: How to Drive Disruption and Accelerate Transformation. Josh will explain how this list of potential reinvention points can be applied to your business.