The control-freak, the narcissist, the slacker, the cynic… Difficult people are the worst part of a manager’s job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping and other disruptions need to be dealt with –– and it’s your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straightforward process that gently yet effectively improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, Alan Willett reveals a core truth: Most people actually want to contribute results, not cause headaches. Once you realize the potential for change, the Willett’s simple steps and examples explain how to right even the most hopeless situations. You’ll learn how to master the necessary mindset; explain the problem calmly in a short feedback session; get a commitment to change and follow up; coach others to replicate the process; and develop the situational awareness required to spot trouble even earlier in the future. Every manager has “problem people.” What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.
IN THIS SUMMARY, YOU WILL LEARN:
• What it means to accept the call of exceptional leadership.
• How to take action and follow through with troublesome employees.
• Key criteria for deciding whether to remove or improve an employee.
• How to prevent problems by setting the bar high.