How to Hold Others Accountable

Many of you are probably familiar with a book by the people at Vital Smarts called Crucial Confrontations. It has been a best seller for several years with over a million copies sold. This year

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Engaged Employees Means Happy Customers

“The level to which your workforce is ENGAGED also has a significant impact every day on employees’ happiness and productivity, the customer experience, and your company’s profitability.”        Gregg Lederman In his book ENGAGED!, Lederman provides

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