Book Review: The Zappos Experience

When business book authors seek companies that exemplify superior abilities in areas such as innovation, product development and talent development, a small list of names rapidly fills the pool. If asked, readers could name the

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Enchanted to Meet You . . .

Enchantment. When I hear this word, I can’t help but think of fairly tales and Disney movies. In fact, Disney actually has a movie entitled Enchanted. So what does enchantment have to do with business?

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