Book Review: The New Experts

Customer loyalty is dead. So claims business growth expert and author Robert H. Bloom in his new book The New Experts: Win Today’s Newly Empowered Customers at Their 4 Decisive Moments. The business book, recently

Continue Reading

Can Southwest Continue to Overdeliver?

One of the big headlines today is Southwest Airlines’ purchase of budget competitor AirTran Airways. As this article from Businessweek indicates, the prevailing thought is that Southwest had little choice but to buy AirTran. Sources

Continue Reading

A FREE Resource You HAVE to Use!

There’s a reason I tend to conclude my posts by telling everyone to visit Soundview’s Web site, Summary.com. The site is regularly updated with information about newly released executive book summaries, book reviews (1,000 FREE

Continue Reading

Unbecoming Attractions

I couldn’t tell you the last time I set foot in a movie theater. I won’t voice the usual grievance of previous generations and toss out details about the cost of a single ticket during

Continue Reading